Genesys and World Extensive Know-how Workforce Up for Subsequent-Technology Buyer and Worker Expertise Options

New partnership creates seamless adoption of good end-to-end improvements to assist joint prospects rework their…

Genesys and World Extensive Know-how Workforce Up for Subsequent-Technology Buyer and Worker Expertise Options

New partnership creates seamless adoption of good end-to-end improvements to assist joint prospects rework their enterprise for the expertise financial system

SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ — Genesys®, a worldwide cloud chief in expertise orchestration, as we speak introduced a brand new partnership with World Extensive Know-how (WWT), a worldwide expertise options supplier specializing in infrastructure modernization and digital transformation. To assist organizations orchestrate experiences constructed for as we speak’s client, WWT is constructing a devoted Genesys apply to speed up buyer expertise transformation and help greater than 2,000 WWT prospects, together with 80% of Fortune 100 firms. 

In as we speak’s advanced enterprise market, buyer and worker loyalty continues to say no — and profitability is struggling. For organizations to succeed, they have to ship higher experiences with much less. This requires organizations to ship people-centric experiences, making certain prospects are identified, understood and cared for throughout all engagements whereas enabling their staff with fit-for-purpose instruments and sources to help each interplay.

By cloud expertise orchestration capabilities from Genesys and WWT managed expertise options, the businesses are working collectively to assist organizations speed up cloud migrations and digital and synthetic intelligence (AI) improvements. With a higher skill to pay attention, predict, have interaction and optimize in actual time, organizations can drive deeper relationships with prospects and staff for higher enterprise outcomes. As well as, with the flexibility to run the Genesys Cloud CX™ platform in a check setting on the WWT Superior Know-how Middle, joint prospects will profit from a easy digital transformation.

This new settlement builds upon a long-standing collaboration between Genesys and WWT to assist firms thrive within the digital world, simplifying and streamlining adoption of revolutionary, cloud-native buyer expertise options. In reality, Genesys and WWT just lately closed a multimillion-dollar transaction with a multinational telecommunications firm. Genesys expertise was chosen to energy its expertise orchestration technique, giving the worldwide firm the muse to rework buyer engagement throughout voice and digital channels.

Commenting on Genesys and WWT working collectively:

  • “As an organization that prides itself on being a ‘trusted advisor’ to our prospects, we regularly concentrate on figuring out market-leading distributors and applied sciences that may add worth to our answer choices. Genesys thought management and completeness of imaginative and prescient make them a driving power in CX technique. With Genesys, we will create personalised and highly effective customer-centric experiences, unifying all interactions throughout the shopper journey – from internet commerce transactions to customer support engagement. In consequence, WWT is happy to companion with Genesys and add them to our ecosystem of Contact Middle companions,” stated Simon Kruger, Contact Middle Follow Supervisor at World Extensive Know-how.
  • “Genesys is a cornerstone for us in serving to our prospects ship the perfect Complete Experiences for his or her prospects. As firms progress their digital transformation, the trade has shortly moved from specializing in simply omni-channel interactions to demanding orchestrated digital insights. At this time, companies want whole visibility of shoppers at each touchpoint, and Genesys with its capabilities like journey administration are essential to offering real-time digital understanding. The contextual intelligence that Genesys is bringing to our largest prospects throughout all digital factors of buyer interplay is empowering these organizations to deliberately take motion from the digital contact middle to personalised in-person and in-home experiences,” stated Marlan Okay Hardie, Space Vice President and Chief Digital Officer of the World Service Supplier enterprise at World Extensive Know-how.
  • “Delivering higher enterprise outcomes begins with expertise that helps organizations shortly and easily adapt to buyer wants and expectations. Our long-standing relationship with WWT is predicated on a shared perception within the energy of buyer and worker expertise transformation. This new partnership represents our dedication to serving to organizations entry end-to-end expertise options that allow true intimacy at scale to foster buyer belief and loyalty,” stated Amy Slater, Vice President of America’s Companion and Alliances Ecosystem Gross sales at Genesys.

About Genesys

Yearly, Genesys orchestrates billions of exceptional buyer experiences for organizations in additional than 100 international locations. By the ability of our cloud, digital and AI applied sciences, organizations can notice Expertise as a Service®, our imaginative and prescient for empathetic buyer experiences at scale. With Genesys, organizations have the ability to ship proactive, predictive, and hyper personalised experiences to deepen their buyer connection throughout each advertising and marketing, gross sales, and repair second on any channel, whereas additionally bettering worker productiveness and engagement. By remodeling back-office expertise to a contemporary income velocity engine Genesys allows true intimacy at scale to foster buyer belief and loyalty. Go to www.genesys.com.

©2023 Genesys. All rights reserved. Genesys, the Genesys emblem, Genesys Cloud CX and Expertise as a Service are emblems, service marks and/or registered emblems of Genesys. All different firm names and logos could also be registered emblems or emblems of their respective firms.

Media Contacts: 

Janelle Dickerson
Genesys
[email protected]

SOURCE Genesys

Genesys and World Extensive Know-how Workforce Up for Subsequent-Technology Buyer and Worker Expertise Options